What if I want a customised service which can not be booked directly from your website?
You can send us an email on reservations@traveleruganda.com detailing your requirements and we shall be more than happy to send you a customised invoice with a link to enable you make your payment online.
What is the difference between City Side Tours and Travel and City Side Hotels and Apartments Ltd?
City Side Hotels and Apartments Ltd is the Company legal name while City Side Tours and Travel is our Travel Business Name
How do I book a trip?
You can browse and book directly through our website or contact our team via email or phone for customized itineraries.
What payment methods do you accept?
We accept major credit cards, bank wire transfers, and secure online payment gateways.
Is a deposit required?
Yes, a percentage-based deposit is required at the time of booking to secure accommodations and permits, with the balance due before departure.
What is your cancellation and refund policy?
Cancellations made well in advance qualify for partial or full refunds minus administrative fees, while last-minute cancellations may forfeit the deposit depending on third-party supplier rules.
